{"id":95840,"date":"2026-06-03T14:29:26","date_gmt":"2026-06-03T18:29:26","guid":{"rendered":"https:\/\/universciteducoeur.com\/?p=95840"},"modified":"2026-06-03T14:43:53","modified_gmt":"2026-06-03T18:43:53","slug":"firmness-in-business","status":"publish","type":"post","link":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/","title":{"rendered":"Firmness in Business"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t \n \n \"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t \n \n \"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t

Firmness in Business<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Compassion in the Service of Leadership<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
by Sylvie Olivier<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Firmness is often misinterpreted as synonymous with rigidity or control, but it is important to reevaluate this approach in a new light: that of <\/span>loving compassion.<\/b> In business, this approach can transform relationships among colleagues and elevate leadership to a level where clarity, confidence, and compassion coexist harmoniously.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
What Is Compassionate Firmness?<\/b><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Firmness means speaking and acting with confidence and clarity, while remaining compassionate.<\/b> It manifests through <\/span>words<\/b>, <\/span>gestures<\/b>, and <\/span>body language<\/b> that convey a <\/span>clear and consistent message<\/b>, leaving no room for ambiguity or reactive emotion. Unlike rigidity, which imposes rules through authoritarianism or fear, compassionate firmness is based on <\/span>mutual respect<\/b> and the <\/span>quality of engagement<\/b> of each individual.<\/span><\/p>

For example, <\/span>a manager who adopts a firm yet compassionate stance will pause before reacting to a tense situation.<\/b> They will ensure they have a clear message to convey, formulated with precision, before sharing it verbally or in writing. In this way, they avoid misunderstandings and create a space conducive to collaboration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Businesswoman\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
The distinction between firmness and rigidity<\/b><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Rigidity and control<\/b> often rely on practices such as:<\/span><\/p>

  • Raising one\u2019s voice<\/b> to assert authority.<\/span><\/li>
  • Using a <\/span>dominant physical posture<\/b> to intimidate.<\/span><\/li>
  • Behaving in a <\/span>verbally or physically aggressive manner<\/b>.<\/span><\/li><\/ul>

    Far from inspiring respect, these approaches create a sharp dividing line between parties, fueling resentment and stifling creativity within teams. Conversely, <\/span>benevolent firmness<\/b> involves speaking calmly and confidently while respecting others. <\/span>It embodies a form of leadership that invites cooperation rather than submission.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    Concrete examples in the workplace<\/b><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    1. Responding to a missed deadline<\/b> Imagine an employee who did not deliver a project on time. A rigid reaction might involve public criticism or a curt reprimand. In contrast, a firm yet compassionate approach might go like this: <\/span>\u201cI see that the project was not completed by the deadline. Can you explain what happened and how I can support you so that we meet our engagements next time?\u201d <\/b>This question invites dialogue while clearly affirming the importance of deadlines.

      <\/span><\/li>
    2. Guiding a difficult meeting<\/b> When a meeting veers into arguments or unproductive discussions, a rigid leader might abruptly cut people off or impose strict rules. A firm yet compassionate alternative would be to say calmly: <\/span>\u201cI understand that this topic stirs up strong emotions. Let\u2019s get back to the agenda and address the outstanding points one by one, so we can find a constructive answer for everyone.\u201d
      <\/b>
      <\/b><\/b><\/li>
    3. Establishing clear guidelines<\/b> An employee insists on taking time off without following established policies. Rather than reacting rigidly (\u201cThat\u2019s impossible, period!\u201d), a manager could say: <\/span>\u201cI understand your desire to take time off, but current procedures haven\u2019t been followed. Here\u2019s what we can do together to address your request within the rules.\u201d<\/b><\/b><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      Firmness as a Pillar of the New Business Paradigm<\/b><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      In the new business paradigm, compassionate firmness is an essential skill.<\/b> It enables the establishment of working relationships based on <\/span>trust<\/b>, <\/span>engagement<\/b>, and <\/span>clarity<\/b>. Leaders who embody it do not seek to impose their will, but rather to create an environment where everyone feels heard and understood, while respecting the organization\u2019s requirements.<\/span><\/p>

      In conclusion, <\/span>compassionate firmness is a powerful approach that combines confidence and respect. It fosters fluid and authentic communication, while inspiring teams to give their best.<\/b> Adopting this approach means demonstrating leadership in its most enlightened and human form.<\/span><\/p>

      Let\u2019s embrace compassionate firmness together!<\/span><\/h5>
      Sylvie Olivier<\/h5>
      Founder of Golden Heart Wisdom and Universe-City of the Heart<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Firmness is often misinterpreted as synonymous with rigidity or control, but it is important to reevaluate this approach in a new light: that of loving compassion. In business, this approach can transform relationships among colleagues and elevate leadership to a level where clarity, confidence, and compassion coexist harmoniously.<\/p>\n","protected":false},"author":1237,"featured_media":85443,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"h5ap_radio_sources":[],"footnotes":""},"categories":[736,745],"tags":[735,677,876,879,878,877],"class_list":["post-95840","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-biz-pause","tag-business","tag-control","tag-firmness","tag-kindness","tag-leadership","tag-rigidity"],"yoast_head":"\nFirmness in Business - Univers-Cit\u00e9 du Coeur \/ Universe-City of the Heart<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Firmness in Business\" \/>\n<meta property=\"og:description\" content=\"by Sylvie Olivier, Golden Heart Wisdom and Universe-City of the Heart\" \/>\n<meta property=\"og:url\" content=\"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Univers-Cit\u00e9 du Coeur \/ Universe-City of the Heart\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-03T18:29:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T18:43:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/universciteducoeur.com\/wp-content\/uploads\/2025\/05\/AdobeStock_945381264_rs.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Catherine\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Catherine\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/\"},\"author\":{\"name\":\"Catherine\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#\\\/schema\\\/person\\\/cecfea349373310c548cad062575825c\"},\"headline\":\"Firmness in Business\",\"datePublished\":\"2026-06-03T18:29:26+00:00\",\"dateModified\":\"2026-06-03T18:43:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/\"},\"wordCount\":584,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/universciteducoeur.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/AdobeStock_945381264_rs.jpg\",\"keywords\":[\"business\",\"control\",\"firmness\",\"kindness\",\"leadership\",\"rigidity\"],\"articleSection\":[\"Articles\",\"Biz-Pause\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/\",\"url\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/\",\"name\":\"Firmness in Business - Univers-Cit\u00e9 du Coeur \\\/ Universe-City of the Heart\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/universciteducoeur.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/AdobeStock_945381264_rs.jpg\",\"datePublished\":\"2026-06-03T18:29:26+00:00\",\"dateModified\":\"2026-06-03T18:43:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#primaryimage\",\"url\":\"https:\\\/\\\/universciteducoeur.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/AdobeStock_945381264_rs.jpg\",\"contentUrl\":\"https:\\\/\\\/universciteducoeur.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/AdobeStock_945381264_rs.jpg\",\"width\":1000,\"height\":667},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/firmness-in-business\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Firmness in Business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/\",\"name\":\"Univers-Cit\u00e9 du Coeur \\\/ Universe-City of the Heart\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#organization\",\"name\":\"Golden Heart Wisdom\",\"url\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/univerciteduco.wpenginepowered.com\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/logoGHW_200.png\",\"contentUrl\":\"https:\\\/\\\/univerciteduco.wpenginepowered.com\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/logoGHW_200.png\",\"width\":200,\"height\":82,\"caption\":\"Golden Heart Wisdom\"},\"image\":{\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/#\\\/schema\\\/person\\\/cecfea349373310c548cad062575825c\",\"name\":\"Catherine\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd32e6ce4c105c334e7b4aac7ebcdbdae2c4c779f28caa8548f583e53b8aa65e?s=96&d=blank&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd32e6ce4c105c334e7b4aac7ebcdbdae2c4c779f28caa8548f583e53b8aa65e?s=96&d=blank&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd32e6ce4c105c334e7b4aac7ebcdbdae2c4c779f28caa8548f583e53b8aa65e?s=96&d=blank&r=g\",\"caption\":\"Catherine\"},\"url\":\"https:\\\/\\\/universciteducoeur.com\\\/en\\\/author\\\/catherine_brault_714\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Firmness in Business - Univers-Cit\u00e9 du Coeur \/ Universe-City of the Heart","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/","og_locale":"en_US","og_type":"article","og_title":"Firmness in Business","og_description":"by Sylvie Olivier, Golden Heart Wisdom and Universe-City of the Heart","og_url":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/","og_site_name":"Univers-Cit\u00e9 du Coeur \/ Universe-City of the Heart","article_published_time":"2026-06-03T18:29:26+00:00","article_modified_time":"2026-06-03T18:43:53+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/universciteducoeur.com\/wp-content\/uploads\/2025\/05\/AdobeStock_945381264_rs.jpg","type":"image\/jpeg"}],"author":"Catherine","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Catherine","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#article","isPartOf":{"@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/"},"author":{"name":"Catherine","@id":"https:\/\/universciteducoeur.com\/en\/#\/schema\/person\/cecfea349373310c548cad062575825c"},"headline":"Firmness in Business","datePublished":"2026-06-03T18:29:26+00:00","dateModified":"2026-06-03T18:43:53+00:00","mainEntityOfPage":{"@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/"},"wordCount":584,"commentCount":0,"publisher":{"@id":"https:\/\/universciteducoeur.com\/en\/#organization"},"image":{"@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#primaryimage"},"thumbnailUrl":"https:\/\/universciteducoeur.com\/wp-content\/uploads\/2025\/05\/AdobeStock_945381264_rs.jpg","keywords":["business","control","firmness","kindness","leadership","rigidity"],"articleSection":["Articles","Biz-Pause"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/","url":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/","name":"Firmness in Business - Univers-Cit\u00e9 du Coeur \/ Universe-City of the Heart","isPartOf":{"@id":"https:\/\/universciteducoeur.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#primaryimage"},"image":{"@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#primaryimage"},"thumbnailUrl":"https:\/\/universciteducoeur.com\/wp-content\/uploads\/2025\/05\/AdobeStock_945381264_rs.jpg","datePublished":"2026-06-03T18:29:26+00:00","dateModified":"2026-06-03T18:43:53+00:00","breadcrumb":{"@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/universciteducoeur.com\/en\/firmness-in-business\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#primaryimage","url":"https:\/\/universciteducoeur.com\/wp-content\/uploads\/2025\/05\/AdobeStock_945381264_rs.jpg","contentUrl":"https:\/\/universciteducoeur.com\/wp-content\/uploads\/2025\/05\/AdobeStock_945381264_rs.jpg","width":1000,"height":667},{"@type":"BreadcrumbList","@id":"https:\/\/universciteducoeur.com\/en\/firmness-in-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/universciteducoeur.com\/en\/"},{"@type":"ListItem","position":2,"name":"Firmness in Business"}]},{"@type":"WebSite","@id":"https:\/\/universciteducoeur.com\/en\/#website","url":"https:\/\/universciteducoeur.com\/en\/","name":"Univers-Cit\u00e9 du Coeur \/ Universe-City of the Heart","description":"","publisher":{"@id":"https:\/\/universciteducoeur.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/universciteducoeur.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/universciteducoeur.com\/en\/#organization","name":"Golden Heart Wisdom","url":"https:\/\/universciteducoeur.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/universciteducoeur.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/univerciteduco.wpenginepowered.com\/wp-content\/uploads\/2020\/10\/logoGHW_200.png","contentUrl":"https:\/\/univerciteduco.wpenginepowered.com\/wp-content\/uploads\/2020\/10\/logoGHW_200.png","width":200,"height":82,"caption":"Golden Heart Wisdom"},"image":{"@id":"https:\/\/universciteducoeur.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/universciteducoeur.com\/en\/#\/schema\/person\/cecfea349373310c548cad062575825c","name":"Catherine","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/bd32e6ce4c105c334e7b4aac7ebcdbdae2c4c779f28caa8548f583e53b8aa65e?s=96&d=blank&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bd32e6ce4c105c334e7b4aac7ebcdbdae2c4c779f28caa8548f583e53b8aa65e?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bd32e6ce4c105c334e7b4aac7ebcdbdae2c4c779f28caa8548f583e53b8aa65e?s=96&d=blank&r=g","caption":"Catherine"},"url":"https:\/\/universciteducoeur.com\/en\/author\/catherine_brault_714\/"}]}},"_links":{"self":[{"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/posts\/95840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/users\/1237"}],"replies":[{"embeddable":true,"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/comments?post=95840"}],"version-history":[{"count":0,"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/posts\/95840\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/media\/85443"}],"wp:attachment":[{"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/media?parent=95840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/categories?post=95840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/universciteducoeur.com\/en\/wp-json\/wp\/v2\/tags?post=95840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}